Refund Policy

1. Introduction

At Pantasia Casino we strive to provide a fair and transparent gaming experience. This Refund Policy explains the conditions under which refunds may be issued for deposits and other transactions.

2. General Rules

Refunds are generally not provided once funds have been deposited into your account and used for gambling. All deposits are considered final.

3. When a Refund May Be Issued

A refund may be considered in the following limited cases:

• The deposit was made by mistake and no gaming activity has occurred on the account.
• Technical error caused duplicate or incorrect charging of the deposit.
• The account was closed due to verification issues before any bets were placed.
• Funds were credited to the account due to a system or operator error.

4. Refund Procedure

1. Contact our customer support team via live chat or email at support@pantasiacasino.com.
2. Provide the transaction ID, date and amount of the deposit.
3. Explain the reason for the refund request.
4. Submit any additional documents if requested by our team.

All refund requests are reviewed within 5 business days. If approved, the refund will be processed back to the original payment method used for the deposit.

5. Non-Refundable Situations

No refund will be issued in the following cases:

• Funds have been used to play games (even partially).
• The player has violated our Terms and Conditions or KYC/AML Policy.
• The request is made more than 30 days after the deposit.
• The deposit was made using a payment method that does not support refunds.
• The player has an active self-exclusion or is located in a restricted jurisdiction.

6. Withdrawal Instead of Refund

If you have made a deposit and wish to stop playing, you may request a withdrawal of your remaining balance instead of a refund, subject to our standard withdrawal rules and verification requirements.

7. Chargebacks

Any chargeback or reversal initiated by the player without contacting us first will be considered fraudulent. We reserve the right to close the account, confiscate remaining funds and report the incident to relevant authorities.

8. Final Decision

All refund decisions are made at the sole discretion of Pantasia Casino. Our decision is final and binding.

9. Contact Us

If you wish to request a refund or have questions about this policy, please contact our support team via live chat or email at support@pantasiacasino.bet

Pantasia Casino reserves the right to update this Refund Policy at any time. The current version is always available on our website.